Business Continuity Support During Our Security Advisory Investigation

Last week, I shared an update on the Salesforce security advisory related to Gainsight. As we continue to work around the clock to investigate and remediate this issue, we know some customers need to keep critical data workflows running. That is why we have developed alternative solutions while we complete our investigation. Our Professional Services team is ready to support you with a business continuity path to help maintain essential data flows into Gainsight during this period.

What This Business Continuity Solution Provides

Our team can work directly with your technical stakeholders to set up alternative integration methods, including transfers via:

• Data Lakes
• CSV to Amazon S3
• Gainsight APIs
• Middleware solutions

We are fully mobilized and will move quickly to tailor solutions to your needs.

How to Get Started

To use this business continuity solution and help us adapt it to your needs, email support@gainsight.com. To help us move even faster, we encourage you to include the following details in your initial message:

• Your prioritized workflows that need to be addressed
• The Gainsight applications that you leverage to support those workflows
• Your team’s ability to transfer data through alternative integration methods
• The people on your team who will partner with us and their time zones

With this information, our team can outline the best path and begin developing your solution immediately.

Our Commitment

Our teams are committed to supporting your business operations. We are focused on completing our investigation and restoring full Gainsight functionality. In the interim, we are offering this business continuity solution.

Thank you for your trust and partnership.

Chuck Ganapathi, CEO, Gainsight

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